At Nate Techie, we are committed to ensuring your satisfaction with our products. If you are not completely satisfied with your purchase, please review our refund policy below.

1. Eligibility for Refunds

To be eligible for a refund, you must contact us within 30 days of receiving your order. Items must be in their original condition, unused, and in the original packaging.

2. How to Request a Refund

To initiate a refund, please follow these steps:

1. Email us at [email protected] with your order number and a brief description of the issue.
2. Our customer service team will provide you with return instructions.

3. Return Shipping

Customers are responsible for return shipping costs unless the item is defective or incorrect. We recommend using a trackable shipping service to ensure that your return is received.

4. Refund Process

Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will be applied to your original payment method within 5-10 business days.

5. Exclusions

Certain items are not eligible for refunds, including:

• Opened or used software and electronics
• Gift cards
• Downloadable products

6. Defective or Damaged Items

If you receive a defective or damaged item, please contact us within 7 days of delivery. We will arrange for a replacement or a full refund, including any shipping costs incurred.

7. Contact Us

If you have any questions or need further assistance regarding our refund policy, please reach out to us at [email protected].